Job Title:   Team Coach, CARE Operation

  • Job ID

  • 26085

  • Category

  • Default

Job Description

Team Coach Customer Service (f/m/d)

 

As a Team Lead Customer Care at Vistprint you will provide guidance and leadership to a diversified team of German

customer service professionals, thus putting them in a position to continuously deliver first-class service to Vistaprint customers. You will cater to the needs of team members with different skill sets and job scopes, ensuring that everyone works towards the company’s goals and mission.

 

Here our Team Coaches tell you about their daily work. 

 

 

 

Which tasks can you look forward to?

  • Ensure the team members develop the skills they need in order to deliver outstanding customer service – by regular feedback conversations, coaching sessions or team-based learning and exchange opportunities
  • Create a fun and engagement-inspiring working environment that places value on personal responsibility und mutual support
  • Create transparency around and enthusiasm for company strategy, mission and goals and organizational changes related to these
  • Partner with Advisors to better meet your team members’ needs and to help them advance through regular feedback
  • Work closely with departments such as Workforce Management, Human Resources and Learning to ensure efficiency and effectiveness of your group

What is our offer?

  • A dynamic and truly international working environment in the center of Berlin
  • A versatile and rewarding position giving you the opportunity to make a difference in our business
  • Energetic, cooperative and humorous colleagues of international teams
  • Becoming part of a fast-growing ecommerce organization with plenty of opportunities for professional growth

 

What knowledge and skills are helpful

  • Profound experience in a customer service setting
  • Previous leadership experience, acquired though a similar role, project lead experience or otherwise
  • Empathy and great skills in developing people
  • A proactive self-starter with a positive attitude who is able to inspire enthusiasm in others
  • Proficient in German and English

It is alike to us whether you are experienced in leading a team or you have experience in the training and coaching area, esp. in the customer service field. You are welcome to apply!

 

Are you interested in learning more about Vistaprint and our job offers?

Visit us on Facebook, Instagram and Youtube #LifeInVistaprintBerlin or https://careers.vistaprint.com/life-in-vistaprint/ to find out who we are.

We look forward to your application via berlinjobs@vistaprint.com.

What you can expect from our selection process?

- Timely response
- Appreciative atmosphere 
- Individual meetings and assessments
- First step: phone interview about 20 min
- Second step: on-site Interview incl. office tour, getting to know the team and tasks
- Video interview, if not possible to conduct on-site interview

Your point of contact is Claudia Veldten

Vistaprint Senior Recruiter 

cveldten@vistaprint.com 

 

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