Job Title:   Sr. English Language Trainer

  • Job ID

  • 25782

  • Category

  • Default

Job Description

We are hiring Sr. Specialist, CARE Training specifically an English Trainer who will implement training / activities curricula primarily for English communication, and soft skills to support the individual and organizational performance of personnel in multi-channel centers (email, phone, chat, social media and self-service) worldwide and facilitates required program. The curriculum modules, courses and programs will be designed & delivered to support the Cimpress guiding principles and vision of world-class customer service. This person must be able to multi-task in a fast-paced environment that is results and detail-orientedThis individual must be a self-starter who devises creative and individualized solutions and executes them quickly. This position reports to the Manager, CARE Learning - Ahmedabad.

 

Responsibilities:

  • Training employees on English Comprehension, Written English and Spoken English
  • Ascertain the above needs by creating and conducting right kind of assessments
  • Develop and deploy innovative methods / modules for the above.
  • Ensure the people in the sessions meet the objective of being able to understand, write and read English.
  • Take responsibility of inspiring participants and making sure they learn.
  • Develop innovative ways to make sure English becomes natural language for the participants when they go back to their work.
  • Track and publish the performance of coached/trained employees.
  • Regular calibration and connect meetings with operations and other teams to understand the needs and find out effectiveness of the programs already delivered.
  • Contribute to the learning team through various initiatives other than language training.
  • Working in collaboration with different functions on various projects

Must have Functional Skills:

  • Public Speaking skills, Effective Feedback skills
  • Communication Skills, MIS skills
  • Module design and delivery based on location
  • Proficient in English & Hindi
  • Good didactical skills as well as Facilitation skills

Nice to have Functional skills:

  • TNA/TNI Tools and methods
  • Effective note-taking skills
  • Effective meeting management

Must have Competencies:

  • Interpersonal and Collaboration skills
  • Planning Skills
  • Basic Project Management
  • Effective Time Management
  • Creative Problem solving & co-creating solutions
  • Decision Making
  • Partnership
  • Structured and Independent working style

Good to have Competencies:

  • Engage and develop talent
  • Skilled Influencer
  • Innovative Mindset

Behavior Competencies:

  • Action-oriented
  • Adaptability
  • Autonomous & Motivated
  • Service Oriented Mindset
  • Confident & Open -minded

 

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases we strive to do more than the law requires.