Job Title:   Sr HR Operations Coordinator

  • Job ID

  • 23787

  • Category

  • Default

Job Description

Do you want to make your career in the field of HR? Do you want to work in a global environment?


The HR Coordinator is responsible for supporting the day-to-day responsibilities associated with HR processes and administration.  Although this role is located in India, as part of a Global HR Operations team, this role is blend of answering employee phone calls and emails across any of the Cimpress locations.


·         Bachelor’s preferably in Human Resources or Business Administration

·         4-5 years of experience in HR/Payroll.

·         Experience working in a HR Shared Services a plus

·         Proficiency in English language.



Must have

Nice to Have





·   Exceptional organizational skills and ability to work across several tasks simultaneously

·   Specialized knowledge in HR-Ops or broader knowledge across HR functions.

·   Must be hands-on, detail-oriented, and process-minded and cope well with a high volume of HR transactions.

·   India Payroll management

·   Excellent computer skills (MS Word, Excel, PowerPoint, Macros)

·   Excellent time management skills

·   Excellent communication skills

·   Exposure in multinational working environment

·   Knowledge of local statutory regulations

·   Vendor management experience






·   Ability to work accurately under time constraints

·   Have consistently demonstrated a high level of customer service

·   Ability to develop effective relationships across all levels and with diverse groups/stakeholders


Role and Responsibilities

·         Oversee the new hire orientation activities and program.

·         Oversee benefits enrollment process, act as tier 2 POC.

·         Own Payroll and full & final inputs process.

·         Own the merit increase letter processes – salary increase letter preparation and distribution, HR system updates.

·         Monitor the absence management process and update LAS with all details related PTOs alongwith WFM. Own the year end PTO encashment activity.

·         Manage accuracy of employee data in all relevant systems, iCIMS, SAP, myHR, Matrix (Workforce Planning).

·         Manage HR queries through a centralized Request Management System (myHR)

o    Direct employees to our Knowledge Management System 

o    Answer employee queries via phone and email

o    Act as specialist to answer location-specific questions

o    Appropriately escalate questions to other HR teams, People Relations or Payroll when required.

o    Serve as curator for updates to HR Knowledge Base Pages.

·         Ensure compliance with local regulations related to employees’ management.

·         Maintain the highest level of confidentiality in all areas of responsibility

·         Keep informed on changes in policies or programs that may affect employees

·         Makes recommendations and drive continuous improvement of processes and programs to bring efficiency

·         25% of time dedicated to projects.