Job Title:   AMD CARE Specialist

  • Job ID

  • 23150

  • Category

  • Customer Care

Job Description

 

Job Purpose: Our AMD CARE Specialist handles customer service inquiries regarding Vistaprint products, services and site navigation along with the ability to create/review/recreate designs to ensure they meet design standards and customer expectations in a professional and efficient manner


Position Title:                       AMD CARE Specialist

Business Unit:                 Ahmedabad, India

Job Level:                              SU2

Reports to:                           Team Lead

Collaborates with:              Operations Teams, Support Functions

 

Key Outputs

  • Provide excellent customer experience through superb customer service to all customers
  • Ability to empathize and relate to customers even during difficult conversations
  • Achieve high quality standards of designs meeting customer expectations
  • Maintain standard level of efficiency while producing quality designs for the customers

Key Responsibilities

  • Answer all customer inquiries through various channels (telephone, email, chat, and any additional channels as developed) in a courteous and professional manner
  • Create/Review/Recreate designs from customers and produce a high-quality result useful for production ensuring customer satisfaction.
  • Proactively raise issues regarding systems, tools, performance and processes.
  • Perform accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
  • Resolving escalations from customers or manufacturing facilities and share feedback with the Team Lead to avoid future challenges
  • Build a strong customer relationship and commitment
  • Involving in activities that induces continuous improvement in the skills required for the role
  • Performing additional responsibilities as required

  

Qualifications:

  • Graduate from any recognized university, undergraduates and Diploma holders can also apply
  • Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week
  • Advance level of english communication skills, both verbal and written, including active listening and rapport building

Experience & Additional Requirements:

  • The ability to provide excellent customer service while multi-tasking
  • Exhibits creativity skills as required to enhance customer satisfaction
  • Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
  • Strong ethical behavior combined with unmatched passion, commitment and drive for quality excellence.
  • Demonstrates an understanding about existing commercial designing software applications/CAD tools such as Adobe Illustrator, Adobe Photoshop
  • Demonstrates an understanding of designing skills such as Typography, Color Theory, Layout Skills etc.
  • Knowledge of MS Excel, Word and Outlook
  • Ability to adapt to new software applications/CAD tools
  • Adaptability to ongoing improvements and changes, rejects cynicism
  • Demonstrates a positive attitude.
  • Applies customer satisfaction oriented approach in his/her daily tasks.
  • Aptitude for learning & continuous improvement
  • Receptive to and can share feedback, has self-awareness
  • Has a growth mindset for the self-learning and improvement
  • Able to work effectively across different cultures.

 

For more details, please connect with TA Team.