As a WFM Analyst, Scheduling you will support Vistaprint’s contact centers operations with a blend of technical and business expertise. You will collect and analyze multi-faceted data using advanced methodologies from our workforce management and reporting tools. The WFM Scheduling Analyst will also recommend staffing plans to management to ensure optimal service levels. The specialist will be responsible for all aspects of scheduling; including but not limited to training, meetings, and other off-phone activities. The resource will ensure that the agents’ schedules align with the contact volume distribution and plan effectively for all offline activities. This role reports to the WFM Manager.
Your role will include:
In return, you will bring: