In this position, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class Service.
Your role will involve:
- Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
- Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
- Using appropriate systems and available resources as necessary to assist in responding to each request
- Supporting and providing information to all internal and external customers in a professional and courteous manner
- Participating in cross-functional communications and meetings to support the team/domain/center
- Performing additional responsibilities as required
In return you will bring:
- Secondary level education with a minimum of 5 o’level subjects including English (grade 1 or 2), Mathematics or Principles of Accounts (grade 1, 2 or 3) and any 3 other subjects. Information Technology is a plus.
- At least one (1) year of customer service or sales experience
- Must be available to work any shift that falls within our operating hours which spans 24 hours, 7 days per week.
- Previous experience in a multi-channel customer service environment preferred
- Knowledge of and/or interest in internet/web technologies and social media
- Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
- The ability to provide excellent customer service while multi-tasking
- Excellent verbal and written communication skills
- The ability to learn new technology quickly and the ability to use multiple systems
Equal Opportunity Employer
Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases we strive to do more than the law requires.