Job Title:   Specialist, Customer Care UK

  • Job ID

  • 21133

  • Category

  • Customer Care

Job Description

Are you passionate about interacting directly with customers and helping to resolve their issues?

 

As a CARE Representative, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service

 

Your role will include:

  • Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
  • Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
  • Using appropriate systems and available resources as necessary to assist in responding to each request
  • Supporting and providing information to all internal and external customers in a professional and courteous manner
  • Participating in cross-functional communications and meetings to support the team/domain/center
  • Performing additional responsibilities as required

 

In return you will bring:

  • Undergraduate degree in Marketing or Business Administration preferred
  • Strong command of the English
  • At least one (1) year of customer service experience
  • Previous experience in a multi-channel customer service environment preferred
  • The ability to provide excellent customer service while multi-tasking
  • Experience with graphic design and/or photo imaging design software a plus

Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.