Job Title:   Specialist, Customer Care FR

  • Job ID

  • 21024

  • Category

  • Customer Care

Job Description

Are you passionate about interacting directly with customers and helping to resolve their issues?

As a CARE Representative, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class service

 

Your role will include:

  • Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
  • Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
  • Using appropriate systems and available resources as necessary to assist in responding to each request
  • Supporting and providing information to all internal and external customers in a professional and courteous manner
  • Participating in cross-functional communications and meetings to support the team/domain/center
  • Performing additional responsibilities as required

In return you will bring:

  • Undergraduate degree in Marketing or Business Administration preferred
  • Strong command of the French
  • At least one (1) year of customer service experience
  • Previous experience in a multi-channel customer service environment preferred
  • The ability to provide excellent customer service while multi-tasking
  • Experience with graphic design and/or photo imaging design software a plus

Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.

 

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases we strive to do more than the law requires.