Job Title:   Instructional Designer/Trainer

  • Job ID

  • 20022

  • Category

  • Human Resources

Job Description

As a key member of the CARE organization you will design and implement training programs for Vistaprint’s customer service teams, who support phone, email, chat & self-service channels in more than a dozen languages. The training program modules and courseware will be designed to train the customer service teams on Vistaprint products and customer service skills. You must be able to multi-task in a fast paced environment that is results and detail-oriented. You must be a self-starter who devises creative and individualized solutions and executes them quickly.

 

Your role will involve:

 

  • Designing and implementing training materials incorporating theories of adult learning, interactive training techniques, assessments and practicum exercises that balance the training needs of the intended audience with the resource needs of the contact center service level agreements.
  • Measuring learners proficiency within their roles by designing standardized knowledge and skill assessments
  • Develop and implement Train the Trainer sessions to support the delivery of the training programs at the contact centers
  • Deliver key training programs as needed
  • Collaborate with global and local CARE stakeholders to prioritize training needs and requests
  • Compile statistics, interpret data and take appropriate action to support the goals of CARE
  • Develop team processes and skills and document standard operating procedures
  • Interact with other departments to develop and maintain knowledge of systems, products and procedures
  • Participate in cross-functional communications and meetings to support the CARE organization
  • Demonstrate a positive attitude, lead and facilitate change and model professionalism in all contacts with internal and external customers
  • Take responsibility for maintaining knowledge and resources regarding company initiatives and professional trends within the industry
  • Adhere to, support and administer both company and CARE policies and procedures as defined

 

 

In return, you will bring:

  • Proven experience in instructional design and training development
  • Experience with instructional design software tools such as Captivate, Camtasia, Articulate and Quia
  • Proficient in Microsoft Office
  • Success designing and implementing technical and soft skills training programs
  • Ability to learn Vistaprint products and services and customer service requirements quickly
  • Strong communication skills both verbal and written
  • Strong time management skills and ability to adapt to multiple changing priorities efficiently and effectively

 

If you have the experience and desire the opportunity to work in a results oriented, rapidly growing, very rewarding environment and make a significant impact, then please apply