Job Title:   Customer Service Representative

  • Job ID

  • 19877

  • Category

  • Customer Care

Job Description

Are you a people person? Are you passionate about interacting directly with customers and helping to resolve their issues?

 

As a Customer Service Representative, you will handle customer service inquiries regarding products, services, and site navigation in a professional and efficient manner. The selected candidate will follow guidelines to support our commitment to providing world-class service to our customers.

 

 

Your role will involve:

  • Answering all customer inquiries in a courteous and professional manner
  • Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
  • Using appropriate systems and available resources as necessary to assist in responding to each request
  • Supporting and providing information to all internal and external customers in a professional and courteous manner
  • Participating in cross-functional communications and meetings to support the team/domain/center
  • Performing additional responsibilities as required

 

In return you will bring:

  • The ability to provide excellent customer service while multi-tasking
  • Previous experience in a multi-channel customer service environment is preferred
  • Knowledge of and/or interest in internet/web technologies
  • Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
  • Proficient verbal and written communication skills
  • A willingness to receive and act on feedback from various sources
  • The ability to learn new technology quickly and the ability to use multiple systems

 

Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.