Senior Operational Support Engineer

Job ID: 19482

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Senior Operational Support Engineer – Vistaprint Corporate Solutions


Are you the perfect blend between software engineering and customer orientation? Do you want to be part of the next generation of Online Enterprises? We are currently looking for a Senior Operational Support Engineer to join our development team. Read on!


Vistaprint Corporate Solutions (VCS) is focused on building platforms to both serve enterprise and mid-market customer needs and provide on-demand web services to provide wholesale customers with easy access to Cimpress’ industry-leading mass customization platform. As a business unit, we have an open policy towards exploring cutting-edge technology stacks to assist us in meeting our objectives (think start-up scrappiness – nodeJs, React, DropWizard, .NET 4.5, AWS, etc.). This is a great opportunity for innovative, entrepreneurial-minded individuals looking to make a large impact in a challenging, highly creative and ever-evolving culture.  Come join the fun and make your mark!


The VCS Operational Support Engineer will help our development and business team to serve our partners around the world by providing expert tool development, support, troubleshooting, and resolving system and partner integration problems. The Operations Software Engineer will be a trusted advisor to the Development team on tool and process improvement opportunities as well as new feature development.


Your role will involve:

  • Resolving problems (often requiring strong API troubleshooting skills), determine root cause and business impact, propose long term prevention, and report on those activities
  • Being in charge of the creation and ownership of operational toolsets for the Operations Engineer team and its business partners
  • Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the team
  • Prioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams in operational support and operational toolset administration and development asks
  • Proactively making improvements to our tooling and processes, to prevent business losses and improve efficiency


In return you will bring:

  • Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems
  • Good judgment and ability to manage problems outside of one’s area of expertise, willingness to resolve repetitive problems while figuring out systematic handling and prevention
  • Prior experience using help desk or ticket tracking software preferred (Software Development, Software Quality Assurance, or Systems Analysis a plus, but not required); ability to manage multiple concurrent tasks effectively, to prioritize rapidly and accurately, and to understand tradeoffs
  • Technical Skills: .NET (or any object oriented language), database experience (SQL or other RDBMS), service oriented architecture, experience with logging and monitoring tools (SumoLogic, New Relic, or similar), knowledge of Postman or Swagger or other tools with troubleshooting and making API calls
  • Excellent communication, organization, and teamwork skills required
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About Vistaprint

Vistaprint, a Cimpress company, empowers 16 million micro businesses and consumers annually with affordable, professional print and digital solutions by leading the way in marketing, innovative technologies, custom products and manufacturing excellence.

We strive to be a world-class customer-centric company by offering a broad range of products and services via 25 easy-to-access, localized websites globally and by shipping to more than 130 countries around the world. Our customers benefit from our unique business model supported by proprietary technologies, high-volume production facilities and direct marketing expertise.

Employees of Vistaprint are passionate about understanding the needs of our customers to help them make an impression both at work and in life. We look for customer-centric people who bring ideas, visions and dreams and a passion to deliver on them regardless of department, title or tenure. If you’re a self-starter looking to make an impact, we offer highly rewarding opportunities to grow with us both personally and professionally.

Join some of the finest talent to deliver on our promise as one of the best industry-transforming – and career-transforming – companies in the world. Go to About Us to learn more.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.
Vistaprint does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.