Operations Support Engineer

Job ID: 19845

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Are you the perfect blend between technical skills and customer orientation? Do you want to be part of the next generation of Online Enterprises? We are currently looking for a Support Engineer to join our multi-national development team. Read on!

 

The CARE Operations Support Engineer will help our CARE Tech team to serve the clients and support our shared-service centers around the world by providing expert tool support, troubleshooting, and resolving system and partner integration problems. The Operations Support Engineer will be a trusted advisor to the Customer Support team on tool and process improvement opportunities.

 

 Your role will involve

  • Resolving problems (often requiring strong SQL skills), determine root cause and business impact, propose long term prevention, and report on those activities.
  • Being in charge of the creation and ownership of operational toolsets for the Software development team and its business partners
  • Anticipating operational problems by studying operating targets and modes of operation, systemization of process for triage and resolution, as well as the engagement model for the team
  • Prioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams in operational support and operational toolset administration and development asks
  • Escalating to development, marketing, and track problems through resolution, using both manual and automated tracking systems; training business in the use of tools;
  • Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency.

 In return you will bring 

  • Educated at a Degree level in Computer Science (or equivalent) preferred, fluent level of English is a must
  • Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems
  • Good judgment and ability to manage problems outside of one’s area of expertise, willingness to resolve repetitive problems while figuring out systematic handling and prevention.
  • Prior experience using help desk or ticket tracking software preferred (Software Development, Software Quality Assurance, or Systems Analysis a plus, but not required); ability to manage multiple concurrent tasks effectively, to prioritize rapidly and accurately, and to understand tradeoffs
  • Strong SQL skills required and some knowledge of object oriented software development is a plus
  • Excellent communication, organization, and teamwork skills required.

 

For those excited about the possibility of developing a career as a Support Engineer with Vistaprint Tunisia please apply online submitting a copy of your CV in English.

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About Vistaprint

Vistaprint, a Cimpress company, empowers 16 million micro businesses and consumers annually with affordable, professional print and digital solutions by leading the way in marketing, innovative technologies, custom products and manufacturing excellence.

We strive to be a world-class customer-centric company by offering a broad range of products and services via 25 easy-to-access, localized websites globally and by shipping to more than 130 countries around the world. Our customers benefit from our unique business model supported by proprietary technologies, high-volume production facilities and direct marketing expertise.

Employees of Vistaprint are passionate about understanding the needs of our customers to help them make an impression both at work and in life. We look for customer-centric people who bring ideas, visions and dreams and a passion to deliver on them regardless of department, title or tenure. If you’re a self-starter looking to make an impact, we offer highly rewarding opportunities to grow with us both personally and professionally.

Join some of the finest talent to deliver on our promise as one of the best industry-transforming – and career-transforming – companies in the world. Go to About Us to learn more.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.
Vistaprint does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.