Operational Support Engineer

Job ID: 19844

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This Operational Support Engineer position is an exciting role on the growing central Marketing Technology Support team.   This person will be responsible for supporting ongoing initiatives and work requests by implementing existing software capabilities, working with the business to drive work to completion, and providing feedback through partnered teams to improve process and tooling. You will be on a self-organizing team that supports multiple projects with varying solutions. The best candidate for this role is a motivated self-starter who thrives on learning as they go.


Job Details

  • Work with the business and developers to understand production requirements; document and support the technology platform
  • Triage and diagnosis of production issues to either resolution or escalation to development squad
  • Participation in development/release processes including ticket management, test patching, and production patching
  • Create and curate documentation for end users, other engineers, and business owners.
  • Be a contact for other teams by answering technology questions and supporting multiple cross-functional project teams

Needed Skills

  • 2- 5 years’ experience in a similar position
  • Organizational skills—specifically, understand prioritization and how to advocate for work so that time is spent delivering the most valuable items.
  • Improve and revamp processes as well as provide feedback regarding existing process, tooling, and solutions.
  • Ability to learn systems and technologies very quickly. Know a little about a lot, but know a lot where it counts. Invest your learning time wisely.
  • Ability to adapt and take on new responsibilities as well as always look for how to improve on the existing “way we do things
  • Knowledge of, and ability to, work with relational databases and SQL strongly desired
  • Ability to perform both as an individual contributor and as part of a team

Additional Skills, Not Mandatory


  • Knowledge of C#, or similar object oriented programming languages
  • Knowledge of Git, other source control technologies
  • Experience with debugging object oriented development environments, especially using Visual Studio
  • Adobe Campaign Management

Why You’ll Love It

  • You’ll be a key part of a highly productive, motivated, and established global team that delivers tangible value to the core Vistaprint business
  • Never a dull moment! There are always opportunities to learn something new and improve your skillset as the team deals in many different technologies and is responsible for supporting many different tools
  • Self-determination: the team has a mandate to determine areas where we can make improvements using our collective experience and expertise

And, most importantly, Vistaprint is a great place to work! Visit lifeinvistaprint.com, and twitter.com/AVistaprintLife to see why!

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About Vistaprint

Vistaprint, a Cimpress company, empowers 16 million micro businesses and consumers annually with affordable, professional print and digital solutions by leading the way in marketing, innovative technologies, custom products and manufacturing excellence.

We strive to be a world-class customer-centric company by offering a broad range of products and services via 25 easy-to-access, localized websites globally and by shipping to more than 130 countries around the world. Our customers benefit from our unique business model supported by proprietary technologies, high-volume production facilities and direct marketing expertise.

Employees of Vistaprint are passionate about understanding the needs of our customers to help them make an impression both at work and in life. We look for customer-centric people who bring ideas, visions and dreams and a passion to deliver on them regardless of department, title or tenure. If you’re a self-starter looking to make an impact, we offer highly rewarding opportunities to grow with us both personally and professionally.

Join some of the finest talent to deliver on our promise as one of the best industry-transforming – and career-transforming – companies in the world. Go to About Us to learn more.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.
Vistaprint does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.