Associate Product Manager

Job ID: 19063

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Are you passionate about building industry leading products that help millions of small businesses succeed with their online marketing goals? Are you dedicated to customer-first innovation? Vistaprint is currently seeking an energetic and aspiring Product Manager to join our Digital Products team. 

 

In this role, you will initially be responsible for optimizing the performance of Digital’s product portfolio by partnering with our support organization, as well as multiple scrum teams. In partnering with support, you will determine the highest value improvements we can make to our products and then work with your team and other product managers to deliver these improvements. Additionally, you will work directly with your own scrum team to improve our legacy applications, as well as work on tools to help our support agents be more effective when helping our customers.

 

You will work closely with cross-functional teams, including design, marketing, analytics, support, and the digital leadership team to help Vistaprint become the small business partner of choice for online marketing products and services.  Together, we’ll provide a suite of products and support experience that is next to none.

 

Specifically this role will:

  • Be a first point of contact for improvement requests that come from our global support organization.
  • Build influence with other product managers to ensure that their backlogs meaningfully improve the support experience.
  • Act as a product owner with a team of developers in Silver Spring MD, Tunis (Tunisia) and Waltham MA.
  • Research the support experience for our customers, gleaning customer insights that help drive improvements for all our customers, as well as the support agents that help our customers.
  • Create a product backlog that delivers against the goal of improving customer experience using customer and financial value to guide prioritization.
  • Use agile testing where appropriate to launch pilots with existing customers or with our support organization.
  • Define requirements for Engineering and Designers to deliver improvements to existing products.
  • Gather requirements from our support organization to build tools that help them improve customer/agent satisfaction, customer effort store, and reduce average call time for Digital. 

A successful Product Manager will:

  • Become an expert in understanding our customers and their needs and leverage these insights to introduce innovative solutions to problems.
  • Prioritize opportunities based on a customer and financial value.
  • Collaborate effectively with numerous stakeholders across the organization around the world, including Support, Product, Engineering, Analytics and Marketing to define the optimal product offering and bring those products to market with a disruptive value proposition. 

The strongest candidates will have:

  • A Bachelor’s Degree in Computer Science, Engineering or Business, with an MBA as an added plus.
  • At least 2 years of experience in Product Management, Product Marketing or Product Design/Development. 
  • Experience in a complex global organization serving millions of customers is preferred
  • Experience in building digital products is highly desirable, as is experience in E-commerce/online retailing/CRM.
  • Experience in software engineering and/or data science is an asset.
  • A bias towards action and comfort in turning ambiguity into strategic execution plans.
  • Strong written, oral communication skills.
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About Vistaprint

Vistaprint, a Cimpress company, empowers 16 million micro businesses and consumers annually with affordable, professional print and digital solutions by leading the way in marketing, innovative technologies, custom products and manufacturing excellence.

We strive to be a world-class customer-centric company by offering a broad range of products and services via 25 easy-to-access, localized websites globally and by shipping to more than 130 countries around the world. Our customers benefit from our unique business model supported by proprietary technologies, high-volume production facilities and direct marketing expertise.

Employees of Vistaprint are passionate about understanding the needs of our customers to help them make an impression both at work and in life. We look for customer-centric people who bring ideas, visions and dreams and a passion to deliver on them regardless of department, title or tenure. If you’re a self-starter looking to make an impact, we offer highly rewarding opportunities to grow with us both personally and professionally.

Join some of the finest talent to deliver on our promise as one of the best industry-transforming – and career-transforming – companies in the world. Go to About Us to learn more.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.
Vistaprint does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.