Customer Care Specialist

Job ID: 14852

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Are you passionate about interacting directly with customers and helping to resolve their issues?


As CARE Representative for Vistaprint India, you will be responsible for our customer service function, taking inbound calls to assist customers for Service / Sales related inquiries and complaints. You will also be required to make outbound calls to update customers with relevant information on timely basis. 


Your role will involve:

  • Taking inbound calls & provide support to customers through established methods /procedures, standards and guidelines as per global standards
  • Proactively keep up to date on new procedures and domain updates
  • Identifies the need to escalate specific issues and follow through as required.
  • Presents detailed information and respond to management, internal clients, and Customers as required.
  • Handle email and chat to respond to customer queries / complaints
  • Work on special projects and takes additional responsibilities as assigned.

In return you will bring:

  • Minimum of 1+ year of experience in BPO/CS process, Fresher’s with exceptional communication skill also welcome
  • Proven ability to communicate through oral & written forms
  • Strong problem solving skills
  • Ability to work well with others at varying organizational levels
  • Flexible to work varied shifts within a 24x7 environment; including weekend & holiday work schedules
  • Fluent in English, Hindi and 1 other language
  • Computer literate, Windows Operating Systems and internet applications
  • Adaptable and collaborative working style that is comfortable within a high energy, action oriented culture
  • Delivery focused with strong problem solving and organizational skills - ability to manage multiple tasks  
  • Understand and Comply with Information Security Policies and Procedures, and report all security incidents.

 Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.



Human Resources

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About Vistaprint

Vistaprint, a Cimpress company, empowers 16 million micro businesses and consumers annually with affordable, professional print and digital solutions by leading the way in marketing, innovative technologies, custom products and manufacturing excellence.

We strive to be a world-class customer-centric company by offering a broad range of products and services via 25 easy-to-access, localized websites globally and by shipping to more than 130 countries around the world. Our customers benefit from our unique business model supported by proprietary technologies, high-volume production facilities and direct marketing expertise.

Employees of Vistaprint are passionate about understanding the needs of our customers to help them make an impression both at work and in life. We look for customer-centric people who bring ideas, visions and dreams and a passion to deliver on them regardless of department, title or tenure. If you’re a self-starter looking to make an impact, we offer highly rewarding opportunities to grow with us both personally and professionally.

Join some of the finest talent to deliver on our promise as one of the best industry-transforming – and career-transforming – companies in the world. Go to About Us to learn more.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.
Vistaprint does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.