Specialist, Customer CARE

Job ID: 3837

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Are you a people person? Are you passionate about interacting directly with customers and helping to resolve their issues? 

 

As a CARE Specialist, you will handle customer service inquiries regarding products, services and site navigation in a professional and efficient manner. The selected candidate will follow established guidelines to support our commitment to providing world-class Service.

 

Your role will involve:

  • Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
  • Performing accurate diagnosis of inquiries and providing appropriate solutions/responses based on defined procedures
  • Using appropriate systems and available resources as necessary to assist in responding to each request
  • Supporting and providing information to all internal and external customers in a professional and courteous manner
  • Participating in cross-functional communications and meetings to support the team/domain/center
  • Performing additional responsibilities as required

 

In return you will bring:

  • Minimum qualification of a High school certificate with passes in English Language
  • At least two (2) years of customer service or sales experience
  • Previous experience in a multi-channel customer service environment preferred
  • Knowledge of and/or interest in internet/web technologies
  • Highly motivated to act independently and to acquire additional knowledge or skill sets that will aid in the role
  • The ability to provide excellent customer service while multi-tasking
  • Proficient verbal and written communication skills
  • A willing-ness to receive and act on feedback from various sources
  • The ability to learn new technology quickly and the ability to use multiple systems

Apply today and take advantage of this exciting opportunity to be a part of this global, fast-paced and dynamic organization.

Apply Now

About Vistaprint

Vistaprint, a Cimpress company, empowers 16 million micro businesses and consumers annually with affordable, professional print and digital solutions by leading the way in marketing, innovative technologies, custom products and manufacturing excellence.

We strive to be a world-class customer-centric company by offering a broad range of products and services via 25 easy-to-access, localized websites globally and by shipping to more than 130 countries around the world. Our customers benefit from our unique business model supported by proprietary technologies, high-volume production facilities and direct marketing expertise.

Employees of Vistaprint are passionate about understanding the needs of our customers to help them make an impression both at work and in life. We look for customer-centric people who bring ideas, visions and dreams and a passion to deliver on them regardless of department, title or tenure. If you’re a self-starter looking to make an impact, we offer highly rewarding opportunities to grow with us both personally and professionally.

Join some of the finest talent to deliver on our promise as one of the best industry-transforming – and career-transforming – companies in the world. Go to About Us to learn more.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.
Vistaprint does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.