Analyst, CARE Business Analyst

Job ID: 17007

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The CARE Business Analyst is responsible for supporting the CARE Contact Centers through the delivery of insightful analytics and actionable reporting that facilitates improved KPI performance and more effective decision making.

 

Key Responsibilities:

 

  • Identifying trends and drivers of KPI performance and providing reasons for significant target variances
  • Performing exploratory data analysis that provide data-driven insights to support the CARE Contact Center strategy
  • Preparing weekly, monthly and quarterly KPI performance reports for the CARE Contact Centers
  • Developing and maintaining web-based performance dashboards for the various functions within the CARE Contact Centers
  • Processing ad-hoc requests for data that is not readily available in existing reports
  • Performing preliminary troubleshooting on CARE data and reporting issues and escalate as necessary by filing appropriate tickets
  • Providing consultative support to CARE Contact Centers as needed on projects or tasks

 

Qualifications:

 

  • Bachelor's degree in a Computer Science or Business related field with a concentration in statistics
  • 3+ years of professional business experience required preferably in a multi-channel contact center environment, with at least 1 years’ experience in a data analyst role
  • Skills in analyzing and interpreting numerical data, and in reasoning and problem solving through mathematical processes
  • Ability to manipulate large volumes of data preferably using MS Excel and SQL
  • Knowledge of various reporting tools, some experience using Tableau or CUIC is desired
  • Good data presentation skills, with ability to convert complex data into simple logical stories
  • Strong attention to detail and ability to problem solve independently
  • Adept communicator with strong service orientation skills and a genuine commitment to excellence
  • Business and tech savvy with the ability to see both the “the big picture” and the minute details
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About Vistaprint

Vistaprint, a Cimpress company, empowers 16 million micro businesses and consumers annually with affordable, professional print and digital solutions by leading the way in marketing, innovative technologies, custom products and manufacturing excellence.

We strive to be a world-class customer-centric company by offering a broad range of products and services via 25 easy-to-access, localized websites globally and by shipping to more than 130 countries around the world. Our customers benefit from our unique business model supported by proprietary technologies, high-volume production facilities and direct marketing expertise.

Employees of Vistaprint are passionate about understanding the needs of our customers to help them make an impression both at work and in life. We look for customer-centric people who bring ideas, visions and dreams and a passion to deliver on them regardless of department, title or tenure. If you’re a self-starter looking to make an impact, we offer highly rewarding opportunities to grow with us both personally and professionally.

Join some of the finest talent to deliver on our promise as one of the best industry-transforming – and career-transforming – companies in the world. Go to About Us to learn more.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.
Vistaprint does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.