Team Lead

Job ID: 15624

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Are you an experienced people’s manager? Do you want to work with one of the fastest growing organizations within Vistaprint? Here is your chance.


You will be handling teams of Graphic Designers who work as customer support for the customers with their design related needs. They would be creative minds, making designs and at the same time serving the customers. As a team lead you would be required to manage their capabilities, motivate, coach, and review their performance. You would be required to handle and address their grievances as and when they arise. You would also be required to set/ clarify requirements and expectations for your team members. Ensure disciplinary actions for employees occur in a transparent, accurate and timely manner.



Your job will include

  • Provides supervision, mentoring and training to team of Production Artists
  • Resolves escalations raised by team members/customers/manufacturing locations.
  • Introduces improvements to processes for workflows available at Production Support
  • Develops team for improvement of skills/competencies/behaviors of the role
  • Motivates and coaches team members to achieve and maintain KPI targets and behaviors through continuous monitoring, assessment and feedback
  • Create & maintains complete documentation of performance improvement discussion and actions
  • Consistently and effectively reports on individuals’ challenges & successes by looking at and reporting trends and suggesting appropriate actions to support findings and goals (KPIs, Attendance Management, Schedule Adherence )
  • Create and effectively communicate corrective plans/PIP to ensure that individuals meet objectives.
  • Set/ clarify requirements and expectations for team members. Ensure disciplinary actions for employees occur in a transparent, accurate and timely manner.
  • Understand and improve existing process for various workflows executed at Production Support by finding creative solutions to problems faced by customers and/or team members.
  • Ensure high compliance to operational processes.
  • Addresses issues faced in manufacturing facilities and provide necessary feedback.
  • Proactively raise issues regarding systems, tools and performance to relevant teams for quick and accurate resolution.
  • Demonstrates a positive attitude, leads and facilitates change and models professionalism in all contacts.
  • Develops a customer satisfaction oriented approach within the team.
  • Assists in training for newly hired team members.
  • Supports and assists with hiring process as requested.
  • Performs additional responsibilities as consistent with job level as requested by reporting manager.


In return you will bring

  • Bachelor’s degree;
  • At least 3 years of experience in service oriented environment with a minimum of 2 years of experience as a team leader.
  • Demonstrable expertise and experience in people management, with an emphasis on managing teams working on multiple workflows in a constantly changing environment
  • Excellent communication, collaboration and relationship management skills
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About Vistaprint

Vistaprint, a Cimpress company, empowers 16 million micro businesses and consumers annually with affordable, professional print and digital solutions by leading the way in marketing, innovative technologies, custom products and manufacturing excellence.

We strive to be a world-class customer-centric company by offering a broad range of products and services via 25 easy-to-access, localized websites globally and by shipping to more than 130 countries around the world. Our customers benefit from our unique business model supported by proprietary technologies, high-volume production facilities and direct marketing expertise.

Employees of Vistaprint are passionate about understanding the needs of our customers to help them make an impression both at work and in life. We look for customer-centric people who bring ideas, visions and dreams and a passion to deliver on them regardless of department, title or tenure. If you’re a self-starter looking to make an impact, we offer highly rewarding opportunities to grow with us both personally and professionally.

Join some of the finest talent to deliver on our promise as one of the best industry-transforming – and career-transforming – companies in the world. Go to About Us to learn more.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.
Vistaprint does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.