Business Analyst

Job ID: 19350

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Are you an experienced Business analyst with a proven track record in reporting and analytics for supporting service orientated teams?


Production Support is the organization within Vistaprint that provides design review and HIT (Human Intelligence Task) support to Vistaprint’s manufacturing facilities located throughout the world. HIT carried out at Ahmedabad enables Vistaprint to bring delight to customers and deliver meaningful business value by combining sophisticated technology and human intelligence. 


As a Senior Analyst you will partner with Production Support PEX manager and provide actionable insights and scalable recommendations on process improvement opportunities that will enhance customer experience and profitability. This position requires autonomy, expertise in reporting & analytics, the ability to work with other functional teams remotely and the proficiency to integrate business objectives and analytical solutions.


Your role will involve:                                                   

  • Working in collaboration with process excellence team, process owners, capabilities team, global analytics team and manufacturing team to source data, identify improvement areas and drive efficiency.
  • Assisting in identification of needs, developing mechanisms to derive metrics through statistical and business analysis as well as understanding appropriate data sources and building the suite of reports within the domain of process excellence and new product incubation.
  • Managing, analyzing and reporting on operational KPI trends and ensuring accuracy of data sources
  • Analyze impact to metrics based on changes made to processes for evolving business needs
  • Apply a thorough understanding of how to interpret customer & business needs and generate co-relation with process improvement required
  • Ensure data quality standards are maintained
  • Creating and publishing monthly dashboards and scorecards for projects and process improvement initiatives along with relevant commentary
  • Generating reports and automate them using various reporting platforms such as Microsoft SSRS, Tableau, etc.  
  • Support identification and track of success metrics for projects underway to optimize service delivery
  • Supporting the organization and service delivery roadmap

Qualifications and Experience:

  • Bachelor's degree or Bachelor of Science in Engineering, Economics, Mathematics, Statistics or quantitatively-oriented discipline.  Advanced degrees are a plus. Any Degrees or certifications in Microsoft SQL is a plus
  • 4-5 years of work experience, preferably in consulting and/or analytics with at least 2-3 years of experience in Analytics/Reporting role in an operational environment is required.
  • Advanced level of Microsoft SQL programming skills required. Database knowledge is required. Knowledge in reporting platforms such as Microsoft SSRS; previous development experience a plus
  • Strong initiative and desire to solve complex problems, excellent communication skills and above all, creativity and a desire to understand the bigger picture
  • Demonstrated ability to juggle multiple priorities and projects
  • Expert user of Microsoft Excel and PowerPoint
  • Independence and ability to collaborate with remote cross-functional teams
  • Ability to work through Agile practices is a plus

This is fantastic opportunity to work in a fast growing global organization and in an open and rewarding culture based on employee performance and potential.


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About Vistaprint

Vistaprint, a Cimpress company, empowers 16 million micro businesses and consumers annually with affordable, professional print and digital solutions by leading the way in marketing, innovative technologies, custom products and manufacturing excellence.

We strive to be a world-class customer-centric company by offering a broad range of products and services via 25 easy-to-access, localized websites globally and by shipping to more than 130 countries around the world. Our customers benefit from our unique business model supported by proprietary technologies, high-volume production facilities and direct marketing expertise.

Employees of Vistaprint are passionate about understanding the needs of our customers to help them make an impression both at work and in life. We look for customer-centric people who bring ideas, visions and dreams and a passion to deliver on them regardless of department, title or tenure. If you’re a self-starter looking to make an impact, we offer highly rewarding opportunities to grow with us both personally and professionally.

Join some of the finest talent to deliver on our promise as one of the best industry-transforming – and career-transforming – companies in the world. Go to About Us to learn more.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, sexual orientation, veteran status or marital status.
Vistaprint does not accept unsolicited candidate referrals or resumes / CVs from third-party vendors, including recruitment agencies. Only resumes received from contracted agencies/vendors will be considered. Vistaprint will not be responsible or liable for any fees or costs associated with such unsolicited submissions.